Refund policy

RETURNS & CANCELLATIONS

Once your order is placed, we are unable to cancel nor modify the order, we apologise for the inconveniences.

FAULTY PRODUCTS

In the event that you receive a product that is in some way defective, please contact the clinic to arrange a replacement within 14 days of purchase.

Guide to Returning Faulty Products

1. All items must be received by us in the same condition as you received them, so please pack up any returned items carefully to ensure that they arrive safely.
2. Complete a Returns Form and enclose the form with returned items. Make sure all the items you want to return are listed on the form.
3. Send your return parcel to:
   CQ Aesthetics
   20 Upper Dawson Road
   Allenstown QLD 4700
4. Once we receive your returned product(s), we will issue your replacement immediately.

REACTIONS

It is always important to use products as directed on the label. In the unlikely case that your skin becomes irritated or shows signs of an allergic reaction please stop using the product immediately and contact us to speak to one of our staff members.

CHANGE OF MIND

Please note we do not accept returns of products for change of mind.

CANCELLATION POLICY

We understand that circumstances can change. If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours’ notice.

Cancellations or rescheduling requests made with less than 24 hours’ notice, as well as missed appointments, may incur a cancellation or no-show fee.

To make a change to your appointment, please reply directly to your appointment reminder SMS or email info@cqaesthetics.com.au.

Thank you for your understanding.